Telehealth Informed Consent
Last updated 12 August 2026
PinwellRx is a technology and administrative platform. It does not practice medicine. Clinical care arranged through this site is delivered by independent licensed clinicians affiliated with OpenLoop Health, an independent professional group. The controlling telehealth informed consent for your care is theirs, and it governs if anything on this page differs from it.
Read the governing Telehealth Consent →What telehealth is
Telehealth is the delivery of health care using secure electronic communication rather than an in-person visit. Depending on your state and your clinical situation, your visit may be synchronous, meaning live video or phone, or asynchronous, meaning your clinician reviews the questionnaire, photographs, and history you submit and responds without a live appointment. Both are recognized forms of care.
What you are consenting to
By proceeding you consent to being evaluated and, where clinically appropriate, treated by a licensed clinician through telehealth. You consent to the electronic transmission of your health information to that clinician, to the pharmacy that dispenses any prescription, and to the platform partners that support your care. You confirm that the information you provide is accurate and complete to the best of your knowledge, including your current medications, allergies, and medical conditions.
Benefits
Access to a licensed clinician without travel, greater scheduling flexibility, privacy, and continuity of follow-up through your patient portal.
Risks and limitations
Telehealth is not equivalent to an in-person examination. Your clinician cannot physically examine you, and a condition may be missed or misjudged as a result. Technology can fail, and transmissions can be delayed or interrupted. In rare cases electronic security measures can be breached. Your clinician may determine that telehealth is not appropriate for your situation and may decline to treat you and refer you for in-person care instead. You may need laboratory work or in-person follow-up.
No guarantee of treatment or outcome
Paying for an evaluation does not entitle you to a prescription. A clinician prescribes only when it is medically appropriate, and may decline. No specific outcome is promised, and individual results vary. Where a treatment is a compounded preparation, it is not FDA-approved and the FDA does not review it for safety, effectiveness, or quality.
Emergencies
Telehealth is not for emergencies. If you are experiencing chest pain, difficulty breathing, severe allergic symptoms, thoughts of harming yourself, or any other emergency, call 911 or go to the nearest emergency department. Do not wait for a portal message.
Your rights
Your participation is voluntary. You may withhold or withdraw consent at any time without affecting your right to future care, and you may request in-person care instead. You have the right to know who is involved in your care, to access your medical record, and to have your information protected under HIPAA as described in the Privacy Policy and the Notice of Privacy Practices linked from it.
Where we operate
Currently offering services in all 50 states plus Washington D.C. Some services may not be available in all 50 states or Washington D.C. Subject to change. Your clinician must be licensed in the state where you are physically located at the time of your visit.
Questions
Contact PinwellRx support at contact@pinwellrx.com.